1 Interpretation

1.1 References in these Terms to “we” or “us” are references to Bolton Wanderers Community Trust T/A Bolton Wanderers in the Community (‘BWitC’) (Charity Number 1090753)

1.2 The “Course” means the programmes which are listed on the Website

2 Information about us

2.1 You can contact us if you have queries in relation to your Booking or for any reason using the Customer Service Contact;

2.1.1 Name: Bolton Wanderers in the Community

2.1.2 Email: enquiries@bwitc.org.uk

2.1.3 Number: 01204 673790

3 Your Booking

3.1 By filling out a booking form via the Website and clicking "Book Now" you are submitting a request to book a place on the specified course (“Booking”). All requests are subject to acceptance by us and we will confirm such acceptance to you by sending an email to the address that you provide during the booking process to confirm the details of the booking and that payment has been taken via your chosen payment method ("Booking Confirmation").

3.2 At the point we send the Booking Confirmation a legally binding agreement is formed between you and us on these Terms (“Agreement”). The Agreement is always conditional on payment being authorised by your card issuer or bank.

3.3 The Course Details are subject to change at any point up to the start of the Course and we advise you to check the Website regularly. If we have to make changes to the Course Details less than 7 days before the Course start date where possible we will also notify you of this directly by email.

3.4 By making a booking you warrant that you are at least eighteen years of age and a UK resident. For participants under 18, the parent/guardian must complete the booking.

4 Course Fee and Payment

4.1 Except in the case of manifest error, the fee payable for the Course that you book is the fee for this Course stated on the Website when you make your booking (“Course Fee").

4.2 The Course Fee must be paid in pounds sterling using a credit or debit card, Apple Pay, Google Pay or Union Pay via the Website at the time of booking. We accept payment with cards including; MasterCard, Maestro, Visa, Discover and American Express. You confirm that the credit or debit card details which are being used are yours. All payment details you provide will be subject to validation checks and authorisation by the bank or card issuer.

4.3 Our payment service providers will process your payment on a secure site. We reserve the right to refuse credit or debit card payments in our reasonable discretion.

5 If we have to cancel a Course

5.1 If we have to cancel a Course we will let you know as soon as possible and will try to offer a place on an alternative course of the same value wherever possible. If we are unable to provide an alternative course we will offer you a full refund to the same card you used to make the booking.

6 If you have to cancel a Booking

6.1 To cancel a Booking and terminate this send us an e-mail explaining that you would like to cancel and stating your name and the Course Details to the Customer Services Contact (2.1.2).

6.2 If you cancel a Booking prior to the start date of the Course we will attempt to transfer your booking to another course of equivalent or lesser value subject to availability. If the newly offered booking does not suit, then you will be given the value of the course in store credit to be used on any purchase made via www.wsitc.org.uk.

7 Our Staff

7.1 We confirm that all our coaching staff have been subject to Disclosure and Barring Service (DBS) checks (previously CRB checks) and hold suitable coaching and first aid qualifications. 

8 Photographs

8.1 Please note that from time to time we may take pictures of the children who take part in a Course and These images may be used in a variety of ways to help evaluate and promote the work of BWitC.  Images may be used in funding reports and bids, on displays within facilities, for publicity and promotions including leaflets or flyers, and/or on positive news stories across our social media channels. Photographs and videos may be shared with partners such as the EFL, FA and Premier League. You will be asked if you consent to your child being included in these photographs at the time of Booking. If you do consent, you are entitled to withdraw your consent at any point after by contacting dpo@bwitc.org.uk explaining you would like to withdraw photo and video consent and provide details of the participant and the Course Details.

9 Liability

9.1 You will be required to accept a disclaimer at the time of booking confirming certain information and accepting that, in the absence of any negligence on our part, participation in the Course is at your own risk ("Disclaimer").

9.2 We have public liability insurance cover of at least £5 million.

9.3 We do not accept liability for loss or theft of personal belongings that occurs while on the Course. If your child brings valuables with them this will be at your risk.

10 Complaints

10.1 We are committed to ensuring your child has a great experience but if you or your child is not entirely happy with its experience, please contact us on our Customer Service Contact (2.1.2).

11 Medical / Dietary / Other Requirements

11.1 If any child included on your Booking:

(a) has specific dietary requirements;

(b) is taking medication;

(c) has allergies; and/or

(d) has any special needs that will affect his or her participation in the Course.

it is your responsibility to inform us of this and provide all necessary details about this at the time of Booking, should you consent to do so.

11.2 Please note that our staff are not permitted to take responsibility for or to administer medicines and therefore you are responsible for ensuring any medicine is available and taken correctly.

11.3 We will maintain a register of children attending each Course. Please note that it is your responsibility to sign in at the beginning of each day of your Course and to provide us with details of whoever will be collecting your child at the end of the day.

12 Discipline

12.1 Children attending our Courses will be treated with respect and must treat others with respect. We reserve the right to terminate this Agreement and refuse to allow your child to continue attending a Course if our staff deem their behaviour to be unacceptable.

13 Data Protection

13.1 The Website is operated by BWitC. When you make a booking via the Website, we will collect and process the personal information you provide in order to provide the services you have requested, and for other specific purposes subject to your consent. To learn more about what information is collected, the measures BWitC puts in place to protect this information and how it is used, it is advised that you to read the Website Terms of Use and Privacy Policy.

14 General

14.1 We can transfer any of our rights or obligations arising under this Agreement to another person at any time, but this will not affect your rights. You may not transfer your rights or obligations arising under this Agreement without our prior written consent from us.

14.2 If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

14.3 These Terms and the Disclaimer set out the whole of the Agreement between you and us in relation to the subject matter of this Agreement and supersede any prior agreement, understanding or arrangement between us about such subject matter whether oral or in writing.

14.4 This Agreement shall be exclusively governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

 

The Terms & Conditions were last updated June 2025.